Frequently Asked Questions

Everything you need to know about our iconic prints and luxury home goods.

What is your standard shipping timeframe?

For domestic orders, items typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number once your order has been dispatched.

Are your wallpapers and fabrics sustainably sourced?

Yes, sustainability is at our core. We use FSC-certified paper and eco-friendly inks, and our fabrics are sourced from ethical manufacturers within the UK and Europe to minimize our carbon footprint.

What is your return policy for home decor items?

We offer a 28-day return policy for most items in their original condition. Please note that bespoke items, such as wallpaper cut-to-order or custom upholstery, are non-refundable unless faulty.

Do you offer professional design consultations?

Absolutely. Our expert design team is available for virtual or in-person consultations at our flagship showroom to help you curate the perfect House of Hackney aesthetic for your space.

How can I order samples of your prints?

You can order A4 samples of our wallpapers and fabric swatches directly from the product pages. This allows you to see the true color and texture before committing to a full purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. We also offer flexible payment options through Klarna for eligible customers.